To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We offer worldwide shipping. Free shipping to US, Canada, UK, Australia and most of European countries. Or the shipping cost will be displayed at the point of checkout.
We will ship to PO Boxes and APO / FPO military addresses via USPS. The delivery may take up to 3 weeks. So we encourage all deliveries be made to a physical address.
We might spilt the shipment if you ordered multiple items.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Ywigs to import the goods on his behalf. Further, the consignee/buyer agrees Ywigs may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
PROCESSING TIME GENERAL INFORMATION
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, orders may take up to 7 business days (excluding Saturdays, Sundays, and Holidays) to process.
SHIPPING RATES & TIMELINES
Please note that orders may take 3-7 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method and final destination of the order.
We will use USPS, DHL or FedEx to ship to most locations.
When your order has been shipped, you will receive an email with tracking information. Please make sure you leave a valid email address. If you do not receive a tracking number within 8 business days of placing your order, please contact us via email: firstname.lastname@example.org. Please include your order number.
Shipping fees are non-refundable. If you refuse any shipments from Ywigs.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from the payment we received.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 7 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Ywigs does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, and contact you to do any possible exchange or issuing a refund to your original form of payment for the item(s) not in stock.