Contact Customer Support

Q: What's the shipping time?

A: Shipping times depend on your location. For most U.S. orders, delivery usually takes 2-5 business days. For Canada and most European countries, it's typically 3-7 business days. We ship most orders via FedEX for fast and reliable deliery.

Please note that shipping time doesn't include processing time. 

• For bulk hair, processing usually takes 1-3 business days.
• Microlinks, tape ins, wigs, etc.: 5-7 business days.
• Colored hair: May require additional time.

📝 Need your hair by a specific date or for a special event?
Leave a note at checkout, and we’ll do our best to prioritize your order. If we’re unable to meet your timeline, we’ll contact you in advance to discuss options.

We’ll send you tracking info as soon as your order ships!

Q: Do you offer expedited shipping?

A: Yes! We offer expedited shipping for items that are in stock at our U.S. warehouse (Santa Fe Springs, CA 90670). After placing your order, please call us at 909-977-6111 to confirm item availability and arrange the expedited shipping fee.

Our U.S. receptionist is available Monday through Friday, 10:00 AM – 5:00 PM (PST).

Currently, most natural color bulk hair are stocked there. To pay for the expedited shipping fee, please click the link [HERE] to complete your payment.

📞 Please call only if you’re requesting same-day or overnight shipping.
📩 For all other inquiries, please contact us at info@ywigs.com — we’re happy to help!

Q: Can I pick up my order locally?

A: Yes! Local pick-up is available at our Santa Fe Spring, CA location. Just place your order online and leave a note at checkout that says "Local Pick-Up". We'll contact you to confirm if your items are in stock at our U.S warehouse and schedule a pick-up time with yuo.

📦 Please note: Local pick-up is only available for items currently in stock at our U.S. warehouse.

📞 Have questions? Call us at (909) 977-6111.
Our U.S. receptionist is available Monday–Friday, 9 AM – 5 PM (PST).

Q: Do you ship internationally? Is shipping free?

A: Yes, we ship worldwide! We offer free standard shipping to the U.S., Canada, the UK., and most European countries on retail orders.

Q: Is the colored hair the same color as the picture?

A: While we strive to ensure that the colors depicted on our website accurately represent our products, please note that slight variations may occur due to lighting and other factors.

Q: Hair extensions and bulk hair have multiple bundles in the picture, will I receive multiple bundles?

A: No, the number of bundles shown in the picture is for illustrative purposes only and does not necessarily represent the quantity you will receive. Please select the desired quantity when making your purchase.

Q: Can I dye or bleach my hair?

A: Only our Natural Color and #613 Virgin hair can be dyed or bleached. It's important to exercise caution and seek professional advice before attempting any chemical processes, as improper handling can damage the hair. We recommend consulting with a professional hairstylist to ensure the best results.

Q: Will the wave and curl pattern return after straightening the hair?

A: Yes, the wave and curl pattern will likely return after straightening or curling the hair without chemical treatments. However, please note that the curl may become slightly looser than its original state. Chemical treatments may alter the hair's natural pattern and prevent it from reverting completely.

Q: How many bundles of bulk hair are needed for boho style?

A: While one bundle can offer a more subtle curl pattern, we highly recommend using 2 to 3 bundles per bohemian style for a fuller and more voluminous appearance. The gypsy braids and the bora bora braids require 3+ bundles.

BRAID HAIRSTYLE (Braids in the style are synthetic)	HUMAN HAIR YOU NEED
Bob Boho Knotless	200 grams bulk hair of 14”.
Goddess Bohemian (waist-length)	1-2 bundles of 18” 20” or 22” bulk, depending how long you want the curls to fall.
Bora Bora Bohemian(waist-length)	3 bundles (4 to be safe) of 20” 22” or 24” bulk, depending how long you want the curls to fall.
Butt Length/Thigh	4-5 bundles of 20” 22” 24” or 26” bulk.

 *Please keep in mind that the suggested lengths and quantities are provided as recommendations. You're welcome to adjust the lengths as you wish before adding them to your cart, or consult with your hairstylist for personalized advice.

Q: Why isn't my discount code working?

A: Our discount codes can't be combined, and we currently have a sale going on. The system automatically applies the highest eligible discount to your order. That might be why your code isn't working right now. You're welcome to save your coupon and use it on your next purchase when there's no active sale.

Q: What should I do if the money was deducted from my card but I didn't receive order information?

A: If your payment was deducted but you didn't receive order information, it's possible that your bank rejected the transaction. We recommend contacting your bank to inquire about the transaction status or consider changing your payment method. Typically, any deducted funds will be automatically refunded to your account within 48 hours. If the issue persists, please contact our customer service for assistance.

Q: How can I distinguish between human hair and synthetic hair?

A: Human hair typically burns and smells differently from synthetic hair when subjected to heat. Human hair will burn to ash and emit a foul odor, while synthetic hair will form a sticky ball and produce black smoke when burned. Additionally, human hair may have a few gray hairs and split ends, which are normal and not indicative of quality issues.

 Human Hair VS Synthetic Hair

 

Q: I don't see the option to select cap size when buying a wig. What should I do?

A: Due to recent website upgrades, some options may not be available directly on the product page. Simply leave a note with your cap size preference during checkout, and we'll ensure your order is customized accordingly.