We Ship Worldwide! Tracking number will be sent by email after your order is shipped out.
Receiving Time = Order Processing/handling Time + Shipping Transit Time
Standard processing time is between 5-7 business days now.
We ship most of our orders from our China factory directly by DHL Express or FedEx.
GENERAL INFORMATION
To ensure timely delivery, please ensure your address is accurate and includes all necessary information. We cannot be held responsible for lost or misdelivered shipments due to incorrect address details provided at the time of purchase.
We offer worldwide shipping with free shipping available to the US, Canada, UK, Australia, and most European countries. Shipping costs for other destinations will be displayed at checkout.
For deliveries to PO Boxes and APO/FPO military addresses, please note that delivery may take up to 2 weeks. We recommend providing a physical address for faster delivery.
Orders with multiple items may be split for shipment.
For international shipments, the consignee/buyer is responsible for importing the goods and paying any taxes and duties in addition to the purchase price.
PROCESSING TIME GENERAL INFORMATION
All orders are subject to a processing time separate from the shipping time.
Our standard processing time for most of our bulk hair and crochet hair is 1–3 business days.
However, microlinks, tape-ins, wigs, and similar items may require 5–7 business days for processing.
Colored hair may require additional processing time.
Please note that processing times may be slightly extended during periods of high demand or around major holidays. We truly appreciate your patience and understanding.
LOCAL PICKUP OPTION
For customers who prefer to pick up their orders locally, we offer a Local Pickup option at our store:
Pickup Address:
11823 Slauson Ave, #39
Santa Fe Springs, CA 90670
After placing your order, you will receive an email notification once your order is ready for pickup.
Please wait until you receive the pickup confirmation email before arriving at our location.
SHIPPING RATES & TIMELINES
Please note that shipping timelines begin from the date the order is shipped, not from the date of purchase. Delivery times vary depending on your location.
United States: Most orders are delivered within 2 business days after shipping
International (common destinations): Typically 3–5 business days after shipping
Please note that processing time may apply before shipment, and delivery times may vary depending on the carrier and location.
We use FedEx for most shipments. Once your order has been shipped, you will receive an email with tracking information. Please ensure your email address is correct. If you don't receive a tracking number within 7 business days, please contact us at info@ywigs.com and include your order number.
DISCLAIMER
While we strive for timely delivery, please understand that external factors such as weather conditions, traffic, or increased shipment volumes may cause delays beyond our control. We recommend placing orders well in advance, especially for time-sensitive appointments like hair appointments.
SHIPPING FEES
We offer free shipping on most retail orders and to many common destinations. A shipping fee may apply to wholesale orders or remote areas.
Shipping fees are non-refundable. If you refuse delivery of a shipment, you will be responsible for the original shipping charges and the cost of returning the package to us.
DELIVERY CLAIMS
If your package shows “Delivered” but you haven’t received it, follow these steps:
Step 1
Contact the courier and provide your tracking number to report a lost parcel.
Step 2
Verify your delivery address is correct. Check with neighbors, building reception, or look in common delivery areas.
Step 3
If unresolved, contact us within 7 days and provide all three pieces of evidence (no exceptions):
· Order ID
· Courier’s investigation code
· Photo of the delivery location with the door number clearly visible (Security camera footage record if possible)
Then, based on your order shipping service:
· Worry-Free Shipping ($4.99) orders: We’ll expedite reshipment (48h, if stock allows). Refunds depend on actual circumstances.
· Non-Worry-Free orders: We’ll follow the carrier’s 30-day investigation for further action.
Important Notes:
Claims denied for: No valid evidence; Theft of package without insurance; Inaccurate/missing address; Address change post-shipment; Refusal to accept delivery; Claim 30 days post-delivery; Change of mind after dispatch; or ≥3 claims from same address/client in 6 months.
If your order includes multiple items and one (or more) of the items are out of stock, we will proceed to ship the available items. We will then contact you regarding the out-of-stock item(s) to arrange for an exchange or issue a refund to your original form of payment.
